How to Get a Refund for Purchases on Marketplaces: Roskomnadzor's Guidelines

Understanding Your Rights as a Consumer

The Russian Federal Service for Supervision of Communications, Information Technology, and Mass Media (Roskomnadzor) has issued guidelines on how consumers can get a refund for purchases made on marketplaces.

Key Provisions of the Guidelines

According to Roskomnadzor, consumers have the right to a refund for the following reasons:

• If the product does not match the description or has defects.
• If the product was not delivered within the specified timeframe.
• If the product was damaged during delivery.

Consumers must file a claim for a refund within seven days of receiving the product.

Steps to Get a Refund

To get a refund, consumers should follow these steps:

1. Contact the Seller

First, consumers should try to resolve the issue directly with the seller. Contact the seller through the marketplace's messaging system or by phone.

Provide the seller with details of the problem and request a refund.

2. File a Claim with the Marketplace

If the seller does not respond or refuses to provide a refund, consumers can file a claim with the marketplace.

To file a claim, visit the marketplace's website and follow the instructions.

3. Provide Evidence

When filing a claim, consumers should provide evidence to support their request.

This evidence may include photos of the defective product or a screenshot of the delivery tracking information.

4. Response from the Marketplace

The marketplace will review the claim and respond within a specified timeframe.

If the claim is approved, the marketplace will issue a refund to the consumer.

Additional Resources

For more information, consumers can visit Roskomnadzor's website or contact the agency's hotline at 8-800-350-00-12.

Conclusion

By following these guidelines, consumers can protect their rights and get a refund for purchases made on marketplaces.

Roskomnadzor's guidelines provide clear and concise instructions on how to file a claim and get a refund.

Consumers who have experienced problems with a purchase should not hesitate to contact the seller or file a claim with the marketplace.